This is an easy one… when you make an order you pay for it then and there. The print process we utilise is pretty much automated so the system will not print anything until the payment is received. We have no facility for any other terms unless it is a custom order for something non currently on our website. Then a card payment can be taken over the phone, but again, this will be before we go to print or any design work has been started.

The Trade price draw takes place every sixty days and NEW customers that have signed up with us in that time are entered into the draw. Customers signing up after the draw will not be entered in that draw, but will be entered in the next.

Online payments can be made through our own payments portal (dont worry its very secure) or Paypal if you prefer.

For products with delivery we generally use DPD or if you are very local to us, our own van.

*All days quoted below are working days and do not include Saturday, Sunday or any bank-holidays or delays caused by strike action etc.

For Print Media & Mugs:

Delivery is generally 4-5 working days from order, so long as the artwork is ready for print etc. Larger runs (over 5000 units) can take up to 7 working days. We do aim to delivery as swiftly as possible but print media needs time to dry before we put it in the box.

Mugs orders for 1-5 are generally produced same day and dispatched the following day. Orders over 10 are 4-5 days.

 

For Signage:

Delivery of signs is on average 5-7 days from order, provided artwork is ready for print. Large runs can take up to 10 days and architectural signage can take up to 3 weeks.

 

For clothing

These are quite labour intensive and most runs of clothing will take between 7-14 days.

There’s something wrong with my order, what do I do?

We work hard to make sure you order is produced to our high standards and we want you to be happy. In the unlikely event that you find something wrong*, please contact us and explain the issue or email us with photos of any damaged items. We’ll do our best to resolve it to your satisfaction.

*Please note: Issues with spelling on artwork you have uploaded or proofed and confirmed by email cannot be rectified once the order has gone through.

 

Refund Policy

Orders are made to your specification and/or personalised by you, consequently you may not cancel the order once you have placed it and no refunds can be offered. In the unlikely event that an item doesn’t meet our published specification, a refund may only be given at the sole discretion of NU Branding. Please refer to our Terms & Conditions.

If you’ve done the artwork yourself, please check for errors before uploading your design. We will do a basic file check but this does not include spell-checking. If we have designed something for you similar rules apply. Please check the design carefully before you confirm your order as your confirmation of the proof will send the job to to print and we wont be able to stop it. We offer fantastic prices by automating our process as much as possible. We don’t want you to be sad. So please check all telephone numbers, dates, times, addresses, prices and spelling before you order. If you spot an error on artwork you have provided after you’ve ordered and the order has begun production, then we’re very sorry but we won’t be able to rectify it.

We cannot print (or take photos out of) Word documents or other MS Office programs, the resulting print will only be good for the bin. As a rule we will want a PDF but we can also accept a high resolution JPEG or a CDR vector file (Corel Draw X7 and below). All artwork must be full size, a minimum of 300 dpi and have 3mm bleed added to all sides. All artwork should be CMYK, although we can print RGB we wont be held accountable for any colour changes due to the RGB format. If you are in doubt, drop us an email or give us a call.

That bit is easy, just order the items you want and after you’ve paid you have the choice of emailing the artwork to us or using our upload facility in your admin area (Just click on the order and voilà). Easy!

*Just remember, if you do email, to mark everything clearly with your job number, so we know its from you.

NO. Definitely not. We hate spam as much as the next person. We will only ever contact you regarding orders placed or if we have a special offer or newsletter (once every quarter) or we want to give you some money off coupons. You can always opt out too. Which is nice.

We love the environment and clean air is brilliant, so we do all we can to keep our company impact to a minimum. Our business works because we use as few resources as we can. Fewer resources equal less waste. We simply couldn’€™t afford to offer you such low prices if we were wasteful or inefficient. Any unavoidable waste paper is recycled and we separate all other waste for recycling where we can. Were we can, we use vegetable-based inks, pumped straight from large drums, rather than smaller cartridges in wasteful packaging. Our printing plates are recycled and used chemicals are disposed of responsibly. All of our lighting is motion controlled so if were not using the space the lights are NOT on!

All the paper we use comes from sustainable sources and we also offer a 100% recycled range of products.

We use DPD for most of our deliveries and they are 100% carbon neutral… So don’t feel bad when the van turns up.

The tax man usually leaves a lot of printed goods alone with regards to VAT. Notable exceptions are our business cards with are VATable as are flyers if they are being used as forms or tickets… But don’t worry, we’ve got it covered; we don’t charge you VAT. We pay the VAT for you! (This does mean you wont get a VAT receipt)


Got a question not covered here?